The Glasshouse - Company Information
Welcome to The Glasshouse’s on-line store. Please read through our terms and conditions carefully before placing an order. By using our website you agree to be bound by the terms and conditions outlined below. Please also read our privacy statement regarding any personal information that you may provide us with.
The Glasshouse is the trading name of TWENTY-TWENTY (CLOTHING) LIMITED. The company is registered in England and Wales, under company number Company No. 02085147
Our registered office address is: EVERLAST HOUSE, 1 CRANBROOK LANE, NEW SOUTHGATE, LONDON,N11 1PF
Please note this is not the address for returning product.
Please use the following address for all communication/returns: The Glasshouse, Dial House, 24 York Avenue, Windsor, Berks, SL4 3PD.
Purchasing From The Site
Invitation to Treat
You will only be charged for any goods ordered at the point when these goods are ready for dispatch from The Glasshouse to you. Payment is not taken when you place the order. All items offered for sale by The Glasshouse on our website are offered on an ‘invitation to treat’ basis. This means that, by placing an order, The Glasshouse is not committed to provide the goods requested. We accept your order at the time we dispatch the goods to you. This represents the moment where a ‘contract of sale’ is made between The Glasshouse and you. Please note actual contracts of sale will not be filed or accessible. All contracts are concluded in English.
Your Required Information
To purchase from The Glasshouse’s website you will need to register a number of details with us. You will be required to provide information about yourself that is up to date and accurate. The key information we will require includes your first name and surname, your e-mail address, your phone number in case we need to contact you directly about an order query and your delivery and billing/card holder address, including accurate postcodes. We will not be able to complete any transactions without the billing address of the credit card used to complete the purchase. Please take the utmost care when entering the above information in order to help us process your transaction and deliver your goods as quickly as possible.
It is possible to create your own account on The Glasshouse’s website. This enables you to store your relevant delivery and contact details securely, so that the purchasing process is easier each time you buy. It is important that you keep this information up to date and that you select the correct information from your account when completing a transaction. PLEASE NOTE: to maximise security on-line, we do not allow you to store any credit card details within your account.
Completing Your Order
Please double check your order details to confirm you are happy with the quantities and prices of the goods you wish to purchase. Always check you have selected the correct size and colour. We have specifically designed the checkout area of our site to show your basket at every step of the process, so it is clearly visible and easy to check at any time. Also, when shopping/browsing throughout the site, we have provided a drop down basket which allows you to check (and remove/add) items in your bag at any stage. Simply click on ‘Shopping Bag’ at the top right of every page.
Please note that if you use our ‘save basket’ function, which enables you to log out and return later to complete your purchases, product details and availability may have changed since your last visit. You should always check your basket contents before completing your order.
Please also note that all purchases are subject to availability.
Once we have received your order, we will send you a confirmation e-mail to confirm receipt. This email will provide the core details of your order and the payment that will be taken from your credit card when the goods are dispatched. This confirmation email does not constitute our acceptance of your order or a guarantee that it can be fulfilled. Should we have any queries about your order or have any problems in fulfilling your order, we will contact you directly.
Should you wish to cancel your order, please see the section below on your “Cancellation Rights”. Please note, cancellation of an order is not the same as the returns process, should you wish to return any items shipped top you. This is also detailed below in the “Returns” section.
Pricing & Delivery Charges
The prices payable for all items offered on our website are clearly displayed. Our UK website displays prices in pounds sterling. Your order will be based upon product prices and delivery charges at the time you submit your order.
When items are reduced in price for promotional or sale periods, the new price will be displayed very clearly.
Whilst we make every effort to maintain the accuracy of the pricing on our website, the price of an item displayed at the time of your order, may very rarely be inaccurate. We reserve the right to accept or decline an order placed for mis priced product. Should we be unable to fulfill the order due to an out of stock or pricing error, we shall contact you regarding the required adjustment and provide you with the opportunity to cancel, replace or accept the order based on the correct pricing. Should an item be reduced to a lower price after an order has been placed but before the merchandise has been delivered, the original order price will be upheld.
The prices shown for items on the website do not include charges for postage and packing (delivery). Delivery charges (p&p) will be added to the total product value of your order based on the delivery service you chose. Information on postage and packaging may be found in the Delivery and Returns section of our website. Customers have two choices of delivery service; Standard Delivery (2-3 working days) or Next Day (next working day). The cost of our standard delivery service is shown on each individual product page, as well as in the shopping basket and checkout areas of the site. For any options other than standard delivery please contact us for cost and timings.
Payment, Returns & Cancellation
We use RBS Worldpay for all our transactions this is a secure on line payment system.
Payment Methods
We obtain authorization for payment from your card issuer at the time you submit your order. Payment will not be taken from your card until we actually dispatch the goods you ordered to you. We reserve the right to cancel your order upon failure of card authorization.
Security
Ensuring that you are able to browse and shop safely on The Glasshouse website is of paramount importance to us. We have created a secure transactional site and all payment activities are encrypted.
Title & Risk
Items that you order remain the property of The Glasshouse until we have received payment in full for those items. Risk and liability for the items pass to you on delivery. Title reverts to The Glasshouse in the event that you cancel your order or return items to us. Should you need to return any items to us, liability for these items remains with you until they are received by The Glasshouse.
Cancellation Right
Customers within the European Union are protected by Distance Selling Regulations. Under the UK Distance Selling Regulations, you have the legal right to cancel your order up to 7 days from the day after receipt of item(s). Saturdays, Sundays and bank holidays are not included within this 7 day allowance period. Cancellation periods differ across the European Union and may vary from 7 – 14 days. Cancellation of orders must be made in writing. If the affected items have been dispatched to you prior to notification of cancellation, these items will need to be returned to us (at your own expense). Please see the Delivery and Returns section of our website for further details.
IMPORTANT: please note your right to cancel is a different process to the process of returning unwanted items for refund within the permitted time. If you only wish to return items for refund or exchange (rather than cancel your original order), this can be done through the normal process described within the Delivery & Returns section of our website.
Delivery & Returns
More details on the delivery and returns process are provided in the Delivery & Returns section of the website.
UK Delivery
Royal Mail delivers all of our packages. We offer two types of delivery:
• UK Standard (within 2-3 working days)
• UK Next Day (next working day)
EU Delivery
Royal Mail delivers all of our packages. We offer two types of delivery; these classifications are for shipping purposes only:
Western EU £10.00
Rest of EU £12.00
Western Europe
Austria, Belgium, Denmark, Finland, France, Germany, Greece, Republic of Ireland, Italy, Luxembourg, The Netherlands, Portugal, Spain, Sweden.
Rest of Europe
Bulgaria, Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovak Republic, Slovenia.
Please note that all delivery times are based around working days (Mon-Fri) and refer to the time from which we receive your order. Please note that the day we receive your order may not be the day you placed your order. If you place an order on Sunday, for example, the order will be processed through our order management system on Monday.
Delivery times represent the level of service we endeavor to achieve for all orders. We are not able to guarantee to deliver products at a particular time on a particular date. On occasion we may incur internal delays, which will increase these time frames. We use Royal Mail for the distribution of our packages. On occasion delays beyond our control may be caused by the Royal Mail.
Packages will be delivered to the delivery address which was provided when the order was placed. You must make arrangements to receive packages dispatched to that address. A signature will be required for proof of receipt. If it is not possible to deliver the goods, Royal Mail will leave a card with contact details for your local Post Office. This will allow you to arrange an alternative delivery date. You will also have the option to collect your package from your local Post Office, should you prefer to.
On occasion it may be necessary to dispatch an order in separate packages or in separate batches. Where an order cannot immediately be fulfilled in its entirety you will be contacted directly to establish how you would like us to manage the remainder of your order.
If your package has not been delivered within our stated delivery time, please firstly check whether Royal Mail has attempted a delivery when you were not at your delivery address. All shipped packages require a signature, if you were out your package may be being held by your local Post Office. A card will have left with their direct telephone number to call. You will also have the option to collect your package from your local Post Office, should you prefer to.
All packages sent using Royal Mail are able to be tracked once a delivery has been attempted. Should you suspect your order to have been lost by Royal Mail please contact our Customer Relations Team who will be happy to investigate on your behalf.
Returns
In addition to your right to cancel an order, The Glasshouse also provides for the following return options.
Any items purchased at our normal full retail price may be returned to us for refund or exchange within 14 days of receipt. Please return faulty goods as soon you become aware of the fault.
Sale items or products purchased under ‘Special Promotions’ that involve a reduction in price from the normal retail price must be returned within 7 days of receipt. Please return faulty goods as soon you become aware of the fault.
Refunds will be processed as quickly as possible (we aim for within 14 days), but customers should allow up to 30 days for a refund to be completed to their credit card.
Non Returnable Items
For reasons of hygiene, we cannot accept the return of certain such as earing's
For details on how best to return items, please see the Delivery & Returns section of the website.
Copyright & Our Content
Use of this site is subject to the terms and conditions set out above.
The copyright of all materials on this site belong to Twenty Twenty (Clothing) Limited (t/a The Glasshouse). All rights are reserved. You may read, print or download content for private use only. No content may be used by you or distributed to others for the purpose of commercial gain. Except where your use is permitted above or by copyright law, you may not otherwise copy, store in any medium, distribute, re-transmit, broadcast, modify or show in public any part of this site without prior written permission from Twenty Twenty (Clothing) Limited
Use of the The Glasshouse Website
You agree to use this site for lawful purposes only in a manner consistent with the applicable law and regulations in the country in which you access the site. Your use of this site should in no way infringe, restrict or inhibit the use and enjoyment of this site by any third party. You agree not to import or transfer to this site, either directly or indirectly any information or content which is or may be inaccurate, misleading, defamatory, obscene or offencive, in breach of intellectual property right or damaging to the software or performance of this site.
It is your responsibility to ensure you have the appropriate hardware and software (including virus protection) to enable you to access and use this site through your computer in a safe and secure manner. We are not responsible for any virus or bug that affects your computer or network as a result of using or downloading information from this site.
Links to Other Sites
We may on occasion provide links to other websites. These sites will have been carefully selected by The Glasshouse subject to their relevance to our business. However, this does not constitute an endorsement or recommendation of those sites and should you chose to click on these links, you do so at your own risk. We accept no responsibility for the content or information held within these linked sites.
Contact Us
If you have any further questions, please feel free to contact us through any of the following routes listed below.
Customer Service
email: customersupport@the-glasshouse.com
The Glasshouse - Twenty Twenty (Clothing Limited)
The Dial House
24, York Avenue
Windsor
Berkshire
SL4 3PD
Changes to Terms & Conditions
We may revise or update the above terms and conditions at any time and without notice. The terms and conditions posted on the site at the time of your visit apply to that visit. You may print these terms and conditions, should you wish to hold a record of our terms and conditions at any given time.
If at any time any provision of these terms and conditions is or becomes illegal, invalid or unenforceable in any respect under the law of any jurisdiction, that shall not affect or impair the legality, validity or enforceability in that jurisdiction of any other provision of these terms and conditions, or the legality, validity or enforceability under the law of any other jurisdiction of that or any other provision of these terms and conditions.
Governing Law
These terms and conditions and each contract of sale are governed by English law.
